bdwin 24 Privacy Policy

This privacy policy applies to all services, websites, and related applications of the bdwin 24 platform. When you register, log in, place bets, play casino games, or use any service on bdwin 24, you are considered to have given your consent to the terms of this policy.

This policy has been drafted in accordance with the data protection regulations applicable in Bangladesh. bdwin 24 believes that protecting user privacy is a fundamental responsibility, and we handle your personal information with the utmost care.

This privacy policy works as a supplement to bdwin 24's Terms and Conditions and both documents should be read together. In the event of any conflict, the provisions of the Terms and Conditions will take precedence.

This policy applies only to individuals aged 21 or above. We do not knowingly collect information from minors, and if any such information comes to our attention, it will be deleted immediately.

Various types of information need to be collected in order to provide services on the bdwin 24 platform. These are described in detail below:

2.1 Personal Identification Information

• Full name (as per national identity card)
• Date of birth (for age verification)
• Valid email address
• Mobile number
• Current address

2.2 Identity Verification Information

As part of the account verification process, we may collect a copy of a government-issued identity document (national identity card or passport) and, where necessary, an address verification document. This information is used solely to confirm identity.

2.3 Financial Information

• bKash, Nagad, Rocket mobile banking numbers
• Bank account details (for processing deposits and withdrawals)
• Transaction history and amounts

2.4 Technical Information

• IP address and device identifier information
• Browser type and operating system
• Site access times and page visit history
• Data obtained from cookies and similar tracking technologies

2.5 Gaming Activity Information

Your gaming patterns, betting history, win/loss records, and bonus usage information are stored in our system. This information is used to improve service quality and to comply with responsible gaming guidelines.

bdwin 24 uses collected information only for specific and legitimate purposes. These purposes are described below:

3.1 Account Management and Identity Verification

Your personal information is needed to complete the registration process, keep your login secure, and confirm the validity of your account. Without this information, it is not possible to provide services on the platform.

3.2 Financial Transaction Processing

Financial information is used to complete deposits and withdrawals correctly and to ensure the security of each transaction. The minimum transaction amount is ৳300 for deposits and ৳500 for withdrawals.

3.3 Customer Support

When providing support in Bengali and English via 24/7 live chat and email, your information is used to ensure proper assistance.

3.4 Security and Fraud Prevention

Technical information is analysed to prevent account hacking, identity theft, and financial fraud. If unusual transactions or login activity are detected, we will alert you.

3.5 Bonus and Promotion Management

Applicable bonuses are determined based on your transaction history and gaming activity. Proper use of information is ensured throughout this process.

3.6 Technical Development

Usage-related information is analysed to review platform performance, fix errors, and improve the user experience.

bdwin 24 applies industry-standard technology and practices to protect your information. The following measures are always active:

4.1 Encryption

All data exchanged between your browser and our servers is secured through SSL (Secure Socket Layer) encryption. Financial information is stored with an additional layer of encryption.

4.2 Access Control

Only staff members who strictly require access to your personal information for their work are permitted to access it. A log of every access is recorded and reviewed regularly.

4.3 Retention Period

Information for active accounts is retained for a minimum of five years from the date the account is closed. Records of financial transactions may be retained for a longer period to meet applicable legal obligations.

4.4 Security Incident Response

In the event of any data breach, we will promptly notify the affected users directly and take the necessary remedial action.

bdwin 24 never sells your personal information. However, in certain circumstances it may be necessary to share information with third parties in order to provide services:

5.1 Payment Processors

The necessary financial information is shared with the relevant payment providers to process transactions via bKash, Nagad, Rocket, and bank transfer. This information is used solely for transaction processing.

5.2 Technology and Game Providers

Software from various game studios, including Evolution, Pragmatic Play, JILI, and PG Soft, is used to run games. These providers may be granted access to limited information required for game operation.

5.3 Legal Obligations

If we are required to provide information pursuant to a legal order from a court or authority in Bangladesh, we will comply with applicable law and will endeavour to notify you to the extent possible.

5.4 Business Restructuring

User information may be transferred in the event of a company merger, acquisition, or asset transfer. In such circumstances, we will inform you in advance through a notice.

Cookies and similar technologies are used on the bdwin 24 website and applications. Cookies are small text files stored on your device that improve the functionality of the site.

6.1 Essential Cookies

These cookies are essential for keeping login sessions active, managing security tokens, and maintaining the core functions of the platform. They cannot be disabled, as the service will not work without them.

6.2 Analytics Cookies

These cookies are used to analyse which parts of the site are used most, where errors are occurring, and what the overall user experience is like. They can be disabled from browser settings.

6.3 Preference Cookies

These cookies help remember your language selection, theme preferences, and personal settings, so you do not have to configure them again on every visit.

You have certain important rights regarding your personal information. bdwin 24 respects these rights and is committed to giving effect to them in a timely manner:

7.1 Right of Access

You have the right to know what information is stored in your account. You can log in and view most information directly from the Account Settings section. For a complete data report, contact our support team.

7.2 Right to Correction

You have the right to correct any errors in your stored information. To change identity-related information, supporting documents will need to be submitted.

7.3 Right to Close Account

You may request to close your bdwin 24 account at any time. When the account is closed, information other than what is required to meet legal obligations will be deleted within the specified timeframe.

7.4 Opting Out of Marketing Communications

If you do not wish to receive promotional emails or messages, you may withdraw that consent at any time. Changing this preference will not stop you from receiving essential messages related to your account.

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To exercise any of the above rights or if you have any questions about your information, contact our privacy team by email: [email protected]

bdwin 24 is firmly committed to protecting minors. Our platform is for individuals aged 21 or above only.

Through date-of-birth verification and identity document checks during the registration process, we ensure that no minor is able to use our services. If information about a minor's account comes to our attention, that account will be suspended immediately and all collected information will be deleted.

A note to parents: if your child has registered by mistake, please notify our support team immediately.

Our server infrastructure may be located in various countries. Where your information is transferred outside Bangladesh, we ensure that appropriate data protection measures are in place in that country or with that provider.

Game provider studios, payment processors, and cloud service providers operate in different parts of the world. We have data processing agreements with each of them that set the standards for data protection.

bdwin 24 reserves the right to change or update this privacy policy as needed. If any significant changes are made, we will inform you in the following ways:

• Sending a notification to your registered email address
• Displaying a pop-up notice when you log in to the platform
• Updating the "Last Updated" date at the top of this page

If you continue to use the platform after the revised policy comes into effect, you will be considered to have given your consent to the new policy. If you do not agree to the changes, you may close your account.

To learn more about us, read the bdwin 24 introduction and overview page, which contains information about the platform's goals and operating principles.

If you have any questions, concerns, or requests regarding this privacy policy, please contact us:

• Email: [email protected]
• Live Chat: Available 24/7 in Bengali and English

We will endeavour to respond to your request as quickly as possible. For complaints related to data protection, we review the matter seriously and take the necessary action.

For answers to general questions about using the platform, see our Frequently Asked Questions (FAQ) section.